Terms Of Service

OVERVIEW

This website is operated by Mello Essentials (“we”, “us”, or “our”).

By accessing our website and purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including all policies referenced herein.

If you do not agree to these Terms, you may not access the website or use our services.

Our store is hosted on Shopify.

ARTICLE 1 – ELIGIBILITY

By using this site, you confirm that:

  • You are at least 18 years old
  • You are legally capable of entering into a binding agreement

ARTICLE 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

You agree not to misuse our products or violate any applicable laws.

ARTICLE 3 – PRODUCTS

Our products are dietary supplements.

Individual results may vary from person to person.

These products are not intended to diagnose, treat, cure, or prevent any disease.

ARTICLE 4 – PRICING

All prices are displayed in USD unless otherwise specified.

We reserve the right to modify prices at any time without notice. Changes will not affect orders already accepted.

ARTICLE 5 – ORDER ACCEPTANCE

We reserve the right to refuse or cancel any order for legitimate reasons.

If we cancel an order, we will notify you using the contact information provided.

ARTICLE 6 – BILLING INFORMATION

You agree to provide accurate billing and payment information.

Charges will appear on your bank statement as:

MELLO ESSENTIALS (subject to the payment processor's billing descriptor).

ARTICLE 7 – SHIPPING

Orders are processed within 1–3 business days.

Estimated delivery times may vary depending on location.

We are not responsible for delays caused by carriers or customs, except where liability cannot be excluded under applicable law.

ARTICLE 8 – RETURNS & REFUNDS

Customers may request a refund within 30 days of delivery by contacting support, subject to our Refund Policy.

Consumers in the European Union have a statutory 14-day right of withdrawal, subject to applicable legal exceptions.

Subscription renewals are non-refundable once processed, except where required by applicable consumer protection laws.

ARTICLE 9 – SUBSCRIPTION TERMS (CRITICAL)

By selecting a subscription purchase, you agree to the following:

  • You will receive the product every 28 days

  • Your payment method will be automatically charged every 28 days

  • Charges will be billed under “MELLO ESSENTIALS” (subject to the payment processor's billing descriptor).

You authorize Mello Essentials to charge your payment method on a recurring basis unless canceled.

Cancellation

You may cancel your subscription at any time by contacting:

📩 support@melloessentials.com

Cancellation should be requested at least 48 hours before your next billing date to avoid the next scheduled charge.

Processing

  • Once a subscription order is processed, it cannot be canceled, except where required by applicable law.

  • Orders will continue until cancellation.

We reserve the right to modify subscription pricing with notice.

ARTICLE 10 – THIRD-PARTY TOOLS

We may provide access to third-party tools which we do not control.

ARTICLE 11 – THIRD-PARTY LINKS

We are not responsible for third-party websites linked on our site.

ARTICLE 12 – USER CONTENT

Any feedback or content you submit may be used by us, subject to applicable intellectual property and privacy laws.

ARTICLE 13 – PROHIBITED USES

You may not use our website:

  • For unlawful purposes

  • To infringe rights

  • To distribute harmful content

ARTICLE 14 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” to the extent permitted by applicable law, without prejudice to mandatory consumer rights and statutory guarantees.

ARTICLE 15 – LIMITATION OF LIABILITY

Mello Essentials and its owner, shall not be liable for damages arising from the use of our products or services, except where liability cannot legally be excluded.

ARTICLE 16 – INDEMNIFICATION

ARTICLE 17 – SEVERABILITY

If any provision is deemed invalid, the rest remain enforceable.

ARTICLE 18 – TERMINATION

We may terminate your access if you violate these Terms.

ARTICLE 19 – GOVERNING LAW

These Terms shall be governed by the laws of Belgium, without prejudice to mandatory consumer protection laws.

ARTICLE 20 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Changes will not retroactively affect existing contracts without a valid legal basis.

ARTICLE 21 – CONTACT INFORMATION

For any questions, contact us at:

📩 support@melloessentials.com